What can we help you with?

How soon after I’ve placed my order will I be charged?

The time that is takes for you to be charged for your order, depends on the payment method you have used:

PAYMENT METHOD

TIME FRAME

VISA

Once your order is dispatched, payment will be debited from your account in the next 3-5 working days.

MASTERCARD

Once your order is dispatched, payment will be debited from your account in the next 3-5 working days.

MAESTRO

Once your order is dispatched, payment will be debited from your account in the next 3-5 working days.

PAYPAL

Once your order has been placed, payment will be debited from your account immediately.

AMERICAN EXPRESS

Once your order is dispatched, payment will be debited from your account in the next 3-5 working days.

GIFT CARD

Once your order has been placed, payment will be debited from your account immediately.

E-Voucher

Once your order has been placed, payment will be debited from your account immediately.

WAREHOUSE CARD

Once your order is dispatched, payment will be debited from your account in the next 3-5 working days.

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TRACK YOUR ORDER

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.