What can we help you with?

I have received a promotion code from you, how do I apply this?

If you have received a promotion code from us, you can apply this once you have begun to checkout. As you’re confirming your delivery method and address, on you will see this field:


Enter your promotion code here and apply. You will then see your discount applied to your order.

If your promotion code doesn’t apply, first check the Terms and Conditions page for any exclusion that may apply to your order.

It could also not apply to your order for one of the following reasons:

  • Only one promotion code may be used per order.
  • The promotion code may only be valid for 1 transaction.
  • The promotion code may only be valid when using a specific card e.g. Warehouse Card.
  • The promotion code may exclude certain product e.g. Sale goods.
  • The promotion code has expired.

If you’re still not sure why your code isn’t applying, please contact customer service and let us know what code you’re trying to use.




On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.