What can we help you with?

I'm encountering difficulties paying . What should I do?

We are sorry you're encountering problems paying on our website. Please ensure:

  • The billing address matches the address that your card is registered to (what is visible on your bank statements).
  • Card number is entered without any spaces or special characters.

If you continue to experience issues placing an order, please contact our Customer Service team here. 

To enable us to investigate your enquiry as fast and efficiently as possible, please state the country you are ordering from, the web browser you are using and the area of the website you are experiencing the issue.

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TRACK YOUR ORDER

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.