What can we help you with?

The item I’ve ordered is faulty – what should I do?

 

We're sorry to hear that you have received a faulty item in your order.

To resolve this, you can return the faulty item by following the steps on the returns note included in your parcel. If you have received an incorrect item, please contact us here.

If you’d like to speak to customer services, please supply the below information and attach an image of the fault. This way the team can resolve the issue more quickly.  

  • Date of purchase.
  • Order number or store receipt.
  • Product number (505 code which can be found on the label in the item)
  • A description of the fault.
  • In what circumstances the fault became evident (i.e. after washing/dry cleaning, faulty at the time of purchase etc.).
  • Any additional information.

One of our team will investigate your query and be back in touch with you as soon as possible.

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TRACK YOUR ORDER

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.