Our standalone stores are our quickest way to return, once completed in-store you will receive your refund within 3-5 working days.
If you are returning by post, it can take up to 5 working days for your return to arrive back. Once it has been received, it can take a further 5 working days to process your return.
Once your order has been processed, you can expect the funds back into your account within 3-5 working days. If you have paid via a gift card, a member of the customer service team will be in touch shortly with your new gift card number. You can track your return through our returns portal.
If you think that your refund has exceeded the time frame, please contact customer service. Contact us