What can we help you with?

When will I receive my refund?

Our standalone stores are our quickest way to return, once completed in-store you will receive your refund within 3-5 working days.

If you are returning by post, it can take up to 5 working days for your return to arrive back. Once it has been received, it can take a further 5 working days to process your return.

Once your order has been processed, you can expect the funds back into your account within 3-5 working days. If you have paid via a gift card, a member of the customer service team will be in touch shortly with your new gift card number. You can track your return through our returns portal.

If you think that your refund has exceeded the time frame, please contact customer service. Contact us 

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TRACK YOUR ORDER

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.