What can we help you with?

I have received a promo code from you, how do I apply this?

If you have received a promo code from us, you can add this at checkout under the message “Got a promo code? Enter it here.”

If your promo code doesn’t work, first check the Terms and Conditions page for any exclusion that may apply to your order.

It could also not apply to your order for one of the following reasons:

  • Only one promo code may be used per order.
  • It may only be valid for 1 transaction.
  • It may only be valid when using a specific card e.g. The Warehouse Card.
  • It may exclude certain product e.g. Sale goods.
  • The promo code has expired.

If you’re still not sure why your code isn’t applying, please contact customer service and let us know what code you’re trying to use. Contact us

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TRACK YOUR ORDER

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.